For a better experience please change your browser to CHROME, FIREFOX, OPERA or Internet Explorer.
Vacancies Jobs Customer service

Social Media Content Analyst – Georgian

  • Social Media Content Analyst – Georgian

Description

Date : 16/10/2018
Location : Sofia, Bulgaria

Responsibilities:

  • Assist our community and help resolve inquiries empathetically, accurately and on time
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Become and remain knowledgeable about client’s products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Display a strong commitment to doing what’s right for our community in supporting the client’s mission
  • Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team



Location

Top