Featured
Description
Date : 16/10/2018
Location :
Sofia, Bulgaria
Responsibilities:
- Assist our community and help resolve inquiries empathetically, accurately and on time
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Become and remain knowledgeable about client’s products and community standards
- Make well-balanced decisions and personally driven to be an effective advocate for our community
- Display a strong commitment to doing what’s right for our community in supporting the client’s mission
- Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
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