Description
Date : 20/10/2018
Location :
Lisbon, Portugal
Key accountabilities:
- Handle phone calls, emails and other portal interaction tools with agreed SLA
- Perform all duties in accordance to required quality
- Participate in knowledge capture processes
- Correct use of escalation to Service Desk Expert as per desk procedures
- Significant time spent dealing with customer on the phone
- Must be able to interface internally and externally
- Works as part of a team and contributes to team targets
- Expected to be flexible in covering shifts
- Typical career path will be to Service Desk Expert or ITIL Process Controller
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