Fujitsu Danish IT Technical Support

Key accountabilities:

• Handle phone calls, emails and other portal interaction tools with agreed SLA
• Perform all duties in accordance to required quality
• Participate in knowledge capture processes
• Correct use of escalation to Service Desk Expert as per desk procedures
• Significant time spent dealing with customer on the phone
• Must be able to interface internally and externally
• Works as part of a team and contributes to team targets
• Expected to be flexible in covering shifts
• Typical career path will be to Service Desk Expert or ITIL Process Controller

Key education and experience:

• Proficiency in Danish and good command of English
• Knowledge of various software and applications (minimum: Windows environment and MS Office package)
• Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm