Job description:
Handling incoming calls, chats and emails in the German language providing high quality customer service in a professional and efficient manner. Assisting customers by providing adequate solutions based on the processes and guidelines, collecting necessary information and offering relative answers assuring to live up to the best standards and achieving the targets and key performance indicators.
REQUIREMENTS
Fluency in German and good command of English.
Confidence, professionalism, commitment.
Excellent communication skills.
Time keeping and ability to work in a rotating/night shifts.
Adaptation to customers’ needs and high attention to details.
Active listening skills.
Good technical skills.
Mention sellfreenow.com when calling seller to get a good deal
