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Vacancies Jobs Customer service

Mandarin Speaking Customer Care Manager

  • Mandarin Speaking Customer Care Manager


Date : 26/04/2018
Location : Lisbon, Portugal

Candidates must speak fluent English and Mandarin and already have work authorisation for the EU.

• Contact Center experience 

• Management position exp. 

• Experience in team management

• Excellent written, verbal and customer service skills;

• Excellent organizational skills and detail-oriented approach to problem solving;

• Understand departmental policies and procedures;

• Demonstrated proficiency in multi-tasking and prioritization;

• Able to adapt quickly to changes in workflow;

• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.


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