Customer service representative – Italian

Duties:

Managing incoming calls and emails and customer service inquiries

Assessing customer’s business needs

Handling customer complaints and answering to questions regarding products, orders, payments, invoices etc.

Build sustainable relationships with customers

Being engaged and proactive about the company’s Marketing and Sales plan

Proposing innovative ideas that will improve the satisfaction of the customers

Requirements:

Excellent command of Italian (C1 or native level) and English (B2 level)

Knowledge of MS Office, especially Excel

Experience in similar roles will be considered as a big advantage

No previous experience required

Great communication skills

EU citizenship

The ideal candidate has a good interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

Permanent contract

International environment

Introductory training to the company (1 month)

Different benefits (found for travelling to Italy, meal voucher etc.)

Private health insurance

Great company environment (many company events and parties to increase the team spirit)