Customer Care Representative – Italian

Duties:

Managing incoming calls and customer service inquiries

Assessing customer’s business needs

Handling customer complaints and answering to questions regarding products, orders, payments, invoices etc.

Build sustainable relationships with customers

Being engaged and proactive about the company’s Marketing and Sales plan

Proposing innovative ideas that will improve the satisfaction of the customers

Requirements:

Excellent command of Italian (C1 or native level) and English (B2 level)

Knowledge of MS Office, especially Excel

Experience in similar roles will be considered as a big advantage

Great communication skills

EU citizenship

The ideal candidate has strong interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

Permanent contract

International environment

Introductory training to the company

Relocation package for the people outside of Poland, as well as Polish course for beginners

Great company environment (many company events and parties to increase the team spirit)