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Vacancies Jobs Customer service

Apple Technical/Customer Service Advisor German

Date : 07/10/2019
Location : Cork, Ireland


Experience supporting customers via phone, e-mail, chat, and/or in person

Real passion for customer service and ownership of the customer experience including comprehensive issue resolution

Able to effectively tailor communication and style to differing audiences

Handle own workload and work independently in a dynamic, constantly changing environment

Grows with a team where expertise is shared and feedback is inspired

Effective time management including ability to multi- task, organize and prioritize

Able to research and grasp technical information across multiple tools while talking with customers

Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience

Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on New Challenges

Additional Requirements

Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends

Flexible to work between the hours of 7:00 a.m. GMT and 7:00 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs

Successful completion of initial training

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