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Vacancies Jobs Customer service

Apple Technical/Customer Service Advisor German

    Date : 07/10/2019
    Location : Cork, Ireland


    Experience supporting customers via phone, e-mail, chat, and/or in person

    Real passion for customer service and ownership of the customer experience including comprehensive issue resolution

    Able to effectively tailor communication and style to differing audiences

    Handle own workload and work independently in a dynamic, constantly changing environment

    Grows with a team where expertise is shared and feedback is inspired

    Effective time management including ability to multi- task, organize and prioritize

    Able to research and grasp technical information across multiple tools while talking with customers

    Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience

    Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on New Challenges

    Additional Requirements

    Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends

    Flexible to work between the hours of 7:00 a.m. GMT and 7:00 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs

    Successful completion of initial training

    More info:

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